Return & Refund Policy

Last updated: 25 March 2026

Returns & Refunds

We offer a 30-day money-back guarantee from the date your order is delivered.

To be eligible for a return:

• The item must be in good condition
• Proof of purchase is required
• Customer is responsible for return shipping cost and handling

To initiate a return, please contact us at:
lushbylin@gmail.com

Once your return is approved, you will receive instructions on how to return your item.

Refunds

Refunds are processed after the returned item has been received and inspected.

• Approved refunds will be issued to your original payment method
• Shipping costs are non-refundable unless the item is defective or incorrect

EU Customers – Right of Withdrawal

If you are located in the European Union, you have the legal right to withdraw from your purchase within 14 days without providing a reason.

The withdrawal period expires 14 days after the day you receive your order.

To exercise this right, you must contact us via email at:
lushbylin@gmail.com

After notifying us, you have 14 days to return the item.

Note:
Our 30-day money-back guarantee extends beyond and does not affect your statutory rights.

Non-Returnable Situations

We reserve the right to refuse returns if:

• The item has been used improperly
• The item is not in reasonable condition

Contact

If you have any questions, contact us at:
lushbylin@gmail.com